Introducing the Jacu 10-Year Quality Guarantee
At Jacu, we believe great style should stand the test of time — just like the pieces we choose to stock.
Introducing the Jacu 10-Year Quality Guarantee
At Jacu, we believe great style should stand the test of time — just like the pieces we choose to stock.
Introducing the Jacu 10-Year Quality Guarantee
At Jacu, we believe great style should stand the test of time — just like the pieces we choose to stock.
As a small family-run shop based in Marlow, Buckinghamshire, we carefully curate clothing from designers who prioritise quality, comfort and craftsmanship. While we don’t make the garments ourselves, we proudly stand behind the people who do — which is why we offer the Jacu 10-Year Quality Guarantee.
If your Jacu item develops a manufacturing fault within 10 years of purchase, we’ll do everything we can to make it right.
Depending on the issue, we may:
Repair it free of charge
Replace it
Or offer a voucher for the remaining value, based on a 10-year lifespan
The item was bought directly from our Marlow store or our website
It originally cost over £75
The issue is due to a manufacturing fault, not general wear, misuse or accidental damage
If you’re part of our loyalty programme, we can usually find your order. If not — or if it was a sale item — we’ll just need your receipt or order confirmation.
Sale items are included if their original price was over £75 and you can provide proof of purchase
We don’t cover wear and tear, accidental damage, or lack of care
If it’s not eligible, we may still be able to offer a paid repair
Our goal is always to keep you in clothes you love. We treat every request thoughtfully and with care, and we’ll stay in touch with updates throughout the process. You’ll just need to cover the postage to us.
If you’ve got something that needs looking at, don’t hesitate to get in touch. We’re here to help.
The Jacu Family
Marlow, Buckinghamshire